Frequently Asked Questions
Product Information
You can create your own candles, using one of these 10 amazing scents:
1. Lavender Fields
Imagine a summer meadow drenched in the morning sunlight, rows of lavender flowers gently shifting in a light breeze. Our Lavender fragrance oil stays true to this classic, beautiful flower, enhancing the natural aroma of lavender with notes of citrus, camphor and eucalyptus.
2. Mossy Forest
Indulge in some aromatherapy and surround yourself in the herbal mélange of Mossy Forest. Cooling eucalyptus and pine notes uplift fresh green
florals and rosemary, while earthy sage and cedar lend this fragrance an enticing woodsy base. An infusion of fir needle, eucalyptus, and cedar leaf essential oils reinforce the botanical beauty of this scent. This fragrance oil is infused with natural essential oils, including fir needle, eucalyptus, orange,
and cedar leaf.
3. Beach Walk
Immerse yourself in the aromas of waves crashing onto a rocky coastline with a storm brewing in the distance. Our Beach Walk fragrance oil evokes the churn of the sea, wrapping the water, sand and salt together into a clean and
ozonic scent. Top notes of lemon, orange and fresh ozone give way to a heart of briny sea salt and a hint of jasmine. Powder and light musk balance the woody violet and cedar in the base.
4. Grapefruit Bliss
A super refreshing and sophisticated summer fragrance. It starts with
ripe, tangy grapefruit fused with garden-fresh mint. Hints of lavender and rhubarb add depth and complexity to this fresh fragrance. Citrus essential oils
enhance this bold scent, while mint, thyme, and bergamot essential oils give it an herbal counter to the punchy, juicy grapefruit.
5. Gardenia Blossom
Breathe in the fragrant accords of tropical white florals in full bloom with Gardenia Blossom. This dreamy scent begins with top notes of gardenia and lemon peel as it gives way to a blossoming heart of tuberose, jasmine, and green florals.
6. Coconut Dreams
A modern tropical fusion of fresh mango and creamy coconut milk.
Pineapple and orange top notes meld with ripe mango and a hint of peach. Coconut milk and sugar base notes round out this lush, luxurious fruit medley.
7. Tobacco + Bourbon
Notes of tropical Caribbean teakwood enhanced by oak and bourbon. A base of sandalwood, amber, and musk creates a masculine, rich, and addictive candle scent.
8. Coffee Beans
Top notes of ground coffee beans and a touch of sugar and cream provide the perfect scent of stepping into your favorite café. Top: Coffee, Middle: Sugar, Base: Coffee, Cream
9. Apple Pie
Top notes of apple mixed with Bourbon and vanilla finish give the provide the scent of irresistible baked apple dessert. Top: Apple, Middle: Butter, Bourbon. Base: Vanilla, Maple
10. Vanilla Bean
The aroma of fresh vanilla beans enhanced by creamy vanilla and musk. Top: Vanilla, Middle: Sugar, Base: Dark Musk
For the candles, we use the most popular jar style in the market.
It is a 9oz amber glass straight-sided round jar with 70-400 neck finish. Straight-sided jars have a wide mouth and thick walls. The amber color will amplify the candle light.
Color: Amber
Size: 9 oz
Material: Glass
Diameter: 2.85 in
Height: 3.46 in
For our candles we are using a premium natural wax blend. Made of natural Coconut wax and Apricot oil, our wax is 100% non-toxic and farsuperior to any soy wax.
We are using clean aroma oils for our candles.
Our standards are rigorous, and they exclude many materials that are ubiquitous in other suppliers’ fragrance oils. You may already be familiar with our exclusion of phthalates, but we also exclude materials with similar health concerns, including those on California’s Prop 65 list. Materials known to be carcinogens in California aren’t any safer elsewhere!
There are five main “hazard groups” that we simply don't allow in our aroma oils.
1. Carcinogens: These are materials known or thought to cause cancer.
2. Mutagens: Materials that change the DNA of a cell, harming the cell and causing diseases like cancer.
3. Reproductive toxins: Toxins that adversely affect reproductive organs and increase the risk of birth defects.
4. Organ toxins: These are toxins that can cause adverse effects or disease within specific bodily organs.
5. Acute toxins: Toxins that can cause adverse effects from a single exposure. Generally, this would be accidental exposure like spillage or ingestion.
While candle gift boxes are aesthetically pleasing, we want to keep our carbon foot-print low, which is why we don’t offer gift boxes.
Shipping Information
No, at this point we strictly service customers in the United States.
Please sign up to our newsletter to be the first to know once we expand our reach.
The cost of shipping includes a sturdy shipping box and inside stuffing to assure that your candle arrives in excellent condition.
Each order ships via USPS Priority Service.
Shipping is $5.99 per candle order and $0.99 cents for each additional candle.
In other words, when you sell 1 candle, we will charge your $5.99. But if you sell 2 candles in an order, we will charge you $6.98.
That means that it literally pays for you to sell more than 1 candle per order.
As the merchant you will be charged for shipping your candle to your customer.
Shipping cost will be billed once you make the sale - never before.
Depending on your pricing strategy, you can incl. the cost for shipping into your selling price or, alternatively, charge your customer for shipping at check-out.
Replacements: In case of broken candles, we offer a refund or replacement. Simply provide an image of the broken candle via our contact form. Please add your order number.
Returns: We don't offer any returns. The candles are custom made, just for your customer.
We ship all orders within 96 hours or less.
We use USPS Priority shipping for all orders and ship out of California.
General Questions
You can print anything you like, as long as (1.) you own the rights to the image or graphic and (2.) as long as it does not contain abusive content.
Uploading content that meets the below criteria is prohibited and may lead to termination of your account.
Child Exploitation: You may not post or upload Content thatexploits or abuses children, including but not limited to images or depictionsof child abuse or sexual abuse, or that presents children in a sexual manner.
Harassment, Bullying, Defamation and Threats: You may notpost or upload Content, that harasses, bullies, defames or threatens a specificindividual.
Hateful Content: You may not post or upload Content thatcondones or promotes violence against people based on race, ethnicity, color,national origin, religion, age, gender, sexual orientation, disability, medicalcondition or veteran status.
Illegal Activities: You may not post or upload Content thatfacilitates or promotes activities that go against the laws of thejurisdictions in which you operate or do business.
Intellectual Property: You may not post or upload Contentthat infringes on the copyright or trademarks of others.
Personal and Confidential Information: You may not post orupload any Content that contains personally identifiable information, sensitivepersonal information, or confidential information, such as credit card numbers,confidential national ID numbers, or account passwords unless you have consentfrom the person to whom the information belongs or who is otherwise authorizedto provide such consent.
Self-Harm: You may not post or upload Content that promotesself-harm.
Terrorist Organizations: You may not post or upload Contentthat implies or promotes support or funding of, or membership in, a terroristorganization.
The Candlefy App is completely free of charge and exclusively available through Shopify's App Store.
You can create an unlimited amount of candles, publish them to your store and offer them for sale - completely free.
Once you sold a candle in your Shopify store, your order is automatically transferred to Candlefy for immediate processing. Only at that time, your credit card will be charged for the cost of the candle(s) you just sold and for shipping your order directly to your customer.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.